FAQ: Your Questions, Our Answers

We deliver to the European Union, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia and New Zealand. If you live elsewhere, please contact us before ordering.

Standard delivery is free for all orders, with no minimum spend, in every country we deliver to, and all deliveries are tracked.

Delivery takes 3 to 5 working days, depending on your country. Orders are prepared and delivered Monday to Friday, excluding public holidays. The order cut-off time is 10 am Paris time; after that time, processing begins on the next working day.

We currently offer free standard delivery. No express option is available.

The tracking link is included in the dispatch email, where available. Find the steps on Track my order. Check your junk folder and the email address you gave when you placed your order.

Tracking can be created before the parcel is first collected. Check the link in your dispatch email. If it still shows no update, or if the estimated date has passed, write to us with your order number and the tracking link so that we can look into it.

Check the delivery address, any notice of attempted delivery, and whether the parcel was left with a member of your household, a neighbour, a concierge or at a collection point. If you cannot find it, contact us with your order number and the tracking details. We will look into the delivery with the carrier.

Redelivery or collection options depend on the carrier. Follow the instructions on the delivery notice or the tracking page. If the parcel is returned to the sender, contact us to check what can be done before you place another order.

These options depend on the carriers available for your address. Choose only an option actually shown at checkout. Do not use a collection point address as a standard address without confirming that it is supported.

Compare the items received with your confirmation and check whether you have several tracking numbers. If an item is missing, write to us with your order number, the name of the item concerned and, if possible, a photo of the parcel and its contents. We will check whether it is a separate shipment or a problem.

If possible, take photos of the parcel, its label and the damage, then contact us as soon as you notice it. Keep the packaging to help with the checks and any return. Failing to note any reservations with the carrier does not remove your statutory rights against the seller.

Within the European Union, no customs duties apply. For deliveries outside the European Union, customs duties or import taxes may be charged by the destination country.

Check the confirmation shown after payment and the confirmation email sent to the address you provided. Check your junk folder too. If you have any doubt after paying, have the situation checked before placing a new order.

Let us know as soon as possible, giving your order number and the correction you need. Whether a change is possible depends on how far processing has progressed. Your request is not a confirmation: wait until the change has been accepted.

Request the cancellation as soon as possible with your order number. It must be possible to check it before processing is too far advanced, so it cannot be guaranteed. Wait for confirmation before considering the order cancelled.

First check whether an order confirmation has reached you and whether a transaction appears with your payment method. If in doubt, or if you have apparently been charged without a confirmation, ask for a check before trying again, to avoid a duplicate order.

The available payment methods are those displayed when you pay for your order. They may depend on the information you enter and the options offered at that step. Check the list displayed before confirming.

Use this option only if it is offered at checkout. Its availability and terms depend on the offer shown and the provider concerned; we do not guarantee an instalment option for every order.

Prices on the site are shown including tax. Check the final summary to verify the items, quantities, any discounts and applicable charges before confirming payment.

If you have a code, enter it in the field provided at checkout, where one is offered. Check that the discount appears in the summary before confirming. The conditions of the code, in particular its validity period and the products concerned, apply.

You can request a return within 30 calendar days of receiving your order. This commercial option supplements your statutory rights. For the period beyond the statutory withdrawal period, the item must be new, unused and complete. Clearly personalised items are subject to special conditions, set out below.

Write to info@legacy-boardhouse.com or use our contact form with your order number and the item concerned. State clearly that you wish to return the item; a reason can help us, but it is not required to exercise your statutory right of withdrawal. We will send you the return instructions for the address in Estonia given below. See the returns policy.

The return address is given to you with the return instructions; it is also shown on our Returns page. Write to our customer service with your order number to notify us of the return and receive packing instructions. Do not use the sender's address shown on the parcel if it is different. Keep a record of your request and proof of postage.

For a change of mind, the return is sent from your country to Estonia: purchasing the label and the international shipping costs are at your expense. The cost depends on the weight and dimensions of the parcel and on the carrier you choose; check its rate before shipping. No restocking fee is charged. If we have made a mistake, or the defect falls under a statutory guarantee, contact us before incurring any costs: how the costs are covered follows your applicable rights.

Protect the board and the pieces to avoid knocks, and include all accessories supplied. Where possible, use the original packaging or equivalent. During the statutory withdrawal period, you may examine the product; handling it beyond what is necessary to establish its nature, characteristics and functioning may result in a reduction in its value. Beyond that period, our 30-day commercial return applies to new, unused and complete items.

Once we have received and checked the return, we process the refund to the original payment method within 7 days at most. How long it takes to appear then depends on your payment provider. For a statutory withdrawal, the applicable refund period is 14 days from your notification; the refund may be deferred until we have received the item back or until you provide proof of postage, whichever occurs first.

Standard initial delivery is free, with no minimum spend. In the event of a return, the refund covers the amounts actually paid, in accordance with the returns conditions and your statutory rights.

We do not offer direct exchanges. Request the return of the item under the applicable conditions, then place a new order for the model you want. If there is a defect or the wrong item was sent, contact us for a solution suited to your rights.

A price reduction does not remove your statutory right of withdrawal. Our 30-day commercial return period also applies to items bought on promotion, on the same terms. The refund is the amount actually paid for the item.

Yes. An engraved or personalised set can be returned under our 30-day commercial return, on the same terms as other items: new, unused and complete. Your rights in the event of a defect or lack of conformity of course continue to apply.

Under applicable consumer law, items benefit in particular from the statutory guarantee of conformity of 2 years from delivery, under the conditions set by law. Contact us if there is a defect or a difference from the description. This guarantee is separate from returns for a change of mind and is not a commercial guarantee against all wear or misuse.

The collection includes complete sets as well as boards or cases sold on their own. The exact contents of each offer are given in the "Included" section of its product page. Check this section before choosing your model.

Compare the dimensions of the open board with the space available on your table. To match a board sold on its own with your pieces, also check the square size and the compatibility given on the product page.

"Open board" and "Closed case" are two different measurements. The dimensions of a closed case do not describe the playing surface. If the product page does not say which state was measured, ask for confirmation before ordering.

It is the height of the king. The other pieces have their own proportions, so this measurement is not their height. Check the dimensions specific to the model you have chosen.

No. The magnetic feature depends on the model and must be stated explicitly on its product page. A folding board or a set described as compact is not necessarily magnetic.

The collection includes different constructions. Check the product page to see whether the model is rigid, folding or comes with a case. The storage mechanism also varies from one item to another.

No. Depending on the item, it may be compartments or an insert that holds the pieces. Check the description of the storage on the product page; the features of another model do not automatically apply to yours.

Compare the size of the squares with the diameter of your pieces' bases and the recommendations on the product page. King height alone is no guarantee of a good match. For a case, also check the compatibility of the internal storage.

The coordinates let you identify the squares and record or replay moves. Whether they are present depends on the model: check whether the product page says the board has coordinates or not.

The grain and shades of the wood can vary from one piece to another. Lighting and your screen also affect how colours appear. The material and colour stated on the product page are what to check when choosing your model.

For everyday care, dust gently with a soft, dry cloth. Avoid leaving the set damp or near a heat source. Before using an oil, wax or cleaner, check the recommendations for the finish of your model.

Check any age and safety information specific to the model. The pieces are small objects: they should not be left within reach of a child who might put them in their mouth. Supervised use also helps look after the pieces and the board.

No. The timing modes, bonus, delay and available settings vary from one item to another. Check the functions of the clock you have chosen to make sure it suits your time controls.

The type of battery and whether it is in the box depend on the model. Check the "Power" and "Included" sections of the product page. If this is not stated, ask for confirmation before ordering.

Think about the intended use: playing regularly on a table, taking the set with you or displaying it. Then compare the format, storage and style of the pieces. Above all, check what is included, so that you give a complete set if the person does not already have their own pieces.

Whether engraving is possible depends on the item and the service available. Before ordering personalisation, have the compatible model, the position, the text and any length limits confirmed. A photo of engraving on another model does not guarantee the same option.

Re-read the names, dates, accents, capital letters and punctuation. Provide the text exactly as you want it reproduced, then have its compatibility with the chosen service confirmed before ordering.

Gift wrapping and a personalised message are not always offered. Check the options for your order or contact us before you buy to find out what is possible for the model you have chosen.

Use our contact form or write to info@legacy-boardhouse.com. For an existing order, give its number and the email address used when you placed it. For advice before buying, add the link to the model and your question.

Customer service handles requests Monday to Friday, 9 am to 6 pm Paris time, excluding public holidays. We aim to reply within 24 working hours. Messages received at the weekend are dealt with from the next working day.

Give the order number, the product concerned and a precise description. For damage, include photos of the product, the parcel and the label if possible. For tracking, add the link you received. Never send your full bank card number, your password or a verification code.

Write to us with your order number and the email address used for the purchase. We will check your request for a document or duplicate. You can use our contact form.

Send your request to info@legacy-boardhouse.com, stating which right you wish to exercise. Some order information may have to be kept to meet legal obligations. For any question about your personal data, use the same contact address.