Returns & Refunds

You can request a return within 30 calendar days of receiving your order. This commercial option supplements your statutory rights. For the period beyond the statutory withdrawal period, the item must be new, unused and complete. Clearly personalised items are subject to special conditions, set out below.

Write to info@legacy-boardhouse.com or use our contact form with your order number and the item concerned. State clearly that you wish to return the item; a reason can help us, but it is not required to exercise your statutory right of withdrawal. We will send you the return instructions for the address in Estonia given below. See the returns policy.

The return is sent to the following address: Ecom Empire OÜ, Liimi tn 1b, Kristiine linnaosa, 10621 Tallinn, Harju maakond, Estonia. Write to our customer service with your order number to notify us of the return and receive packing instructions. Do not use the sender's address shown on the parcel if it is different. Keep a record of your request and proof of postage.

For a change of mind, the return is sent from your country to Estonia: purchasing the label and the international shipping costs are at your expense. The cost depends on the weight and dimensions of the parcel and on the carrier you choose; check its rate before shipping. No restocking fee is charged. If we have made a mistake, or the defect falls under a statutory guarantee, contact us before incurring any costs: how the costs are covered follows your applicable rights.

Protect the board and the pieces to avoid knocks, and include all accessories supplied. Where possible, use the original packaging or equivalent. During the statutory withdrawal period, you may examine the product; handling it beyond what is necessary to establish its nature, characteristics and functioning may result in a reduction in its value. Beyond that period, our 30-day commercial return applies to new, unused and complete items.

Once we have received and checked the return, we process the refund to the original payment method within 7 days at most. How long it takes to appear then depends on your payment provider. For a statutory withdrawal, the applicable refund period is 14 days from your notification; the refund may be deferred until we have received the item back or until you provide proof of postage, whichever occurs first.

Standard initial delivery is free for all orders. The refund covers the amounts actually paid, in accordance with this policy and your statutory rights.

We do not offer direct exchanges. Request the return of the item under the applicable conditions, then place a new order for the model you want. If there is a defect or the wrong item was sent, contact us for a solution suited to your rights.

A price reduction does not remove your statutory right of withdrawal. Our 30-day commercial return period also applies to items bought on promotion, on the same terms. The refund is the amount actually paid for the item.

Yes. An engraved or personalised set can be returned under our 30-day commercial return, on the same terms as other items: new, unused and complete. Your rights in the event of a defect or lack of conformity of course continue to apply.

Under applicable consumer law, items benefit in particular from the statutory guarantee of conformity of 2 years from delivery, under the conditions set by law. Contact us if there is a defect or a difference from the description. This guarantee is separate from returns for a change of mind and is not a commercial guarantee against all wear or misuse.